Tag-Archive for ◊ Vista ◊

Your Customers Are Talking About You – But What Are They Saying?

We’ve all heard that when you have a happy customer, they’ll tell you.  But, when you have an unhappy customer, they’ll tell everybody but you.  And, unfortunately most of those people will repeat the story of a dissatisfied customer over and over again.  Even worse, much like in the game “telephone” where a story gets passed from one person to the next until the last person invariably hears a story that is a far cry from what was told by the first, the original story of dissatisfaction often grows well beyond all recognition. more…