• Tuesday, September 30th, 2008
Your Customers Are Talking About You – But What Are They Saying?
We’ve all heard that when you have a happy customer, they’ll tell you. But, when you have an unhappy customer, they’ll tell everybody but you. And, unfortunately most of those people will repeat the story of a dissatisfied customer over and over again. Even worse, much like in the game “telephone” where a story gets passed from one person to the next until the last person invariably hears a story that is a far cry from what was told by the first, the original story of dissatisfaction often grows well beyond all recognition. more…
• Sunday, September 28th, 2008
The article below was written by Dr. Joyce Brothers in 1963 after the loss of the USS Thresher and the 129 men aboard her. It attempts to explain the reasons that Submarine sailors are who and what they are.
My days in the Submarine Service are among the finest in my memories. As Dr. Brothers explains below, all of us learned that we could count and be counted on by our shipmates – at sea and in port. I considered many of them my family, my brothers.
Risk is an Inspiration in Submarine Service
The tragic loss of the submarine Thresher and 129 men had a special kind of impact on the nation … a special kind of sadness, mixed with universal admiration for the men who choose this type of work.
One could not mention the Thresher without observing, in the same breath how utterly final and alone the end is when a ship dies at the bottom of the sea … and what a remarkable specimen of man it must be to accept such a risk. more…
• Thursday, September 25th, 2008
These delicious bars are perfect for dessert, snacks or even as a mid-morning pick-me-up. These were such a big hit at home that I’ve had to make them for both sets of parents and for a teenager get-together. more…
• Wednesday, September 24th, 2008
This is a light and fluffy mouse with a tart raspberry sauce. Layered like a parfait then frozen. I served mine in fancy, over-sized martini glasses with mint leaf garnish. more…
• Tuesday, September 23rd, 2008
A quick and easy dessert or even breakfast (yep, I ate one for breakfast). Add other fruits or nuts if you like. The hardest part of this one is the time it takes to dice the apples. Try this small batch, then I bet you do what I did – bake a bunch more to eat in the morning as you dash off to work with coffee in hand. more…
